Logo: NC Department of Health and Human Services
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Header: NC Immunization Branch

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Header: Vaccine Management

Important Vaccine Information

Vaccine Ordering & Receiving

To have vaccine available when needed, facilities must maintain adequate vaccine inventory. It is important to inventory current stock monthly and rotate to ensure vaccines with the shortest expiration dates are used first. The recommended amount of vaccine inventory is a two-to-three month supply and vaccine orders should be placed when the vaccine supply is at a one-month level.

The best way to submit an order is to call the Customer Service Staff at 1-877-873-6247.


Logo: NC Division of Public Health

Link: N.C. Women's and Children's Health Web Site

General Guidelines About Ordering and Receiving Vaccine
  • Order only the amount of vaccine you will need for use and an appropriate reserve. Order vaccine once every other month, request all vaccines needed in one order and stock enough to maintain a three month supply, if you have the storage capabilities. The recommended amount of vaccine is a three-month supply. Maintaining more than a two-to-three month supply increases the loss if the refrigerator fails and increases the risk of vaccine reaching the expiration dates.
  • Inventory current stock before placing an order. Total all doses administered from the previous month for each vaccine type. Compare to last year’s doses administered data for the future three months. (For example, if you are placing an order in May 2005, review doses administered data from April 2005, and May, June, and July 2004.) Use the highest of the 4 monthly doses administered reports to determine a three-month vaccine supply.
  • Alert other office staff that you have placed a vaccine order that will arrive within a few days.
  • Varicella and MMRV are sent directly from the manufacturer and take one to two weeks to arrive after your order is placed with the Immunization Branch. For Varicella and MMRV vaccine, read and follow the instructions that accompany the shipment before handling. The Varicella and MMRV vaccine shipping container must contain residual dry ice at the time of arrival. If it does not, call the Immunization Branch immediately.
  • Develop and post protocol for accepting vaccine deliveries to ensure vaccines are appropriately stored immediately after arrival. Designate a staff member and a back up to be responsible for these activities.
  • Make sure vaccine arrivals are never overlooked during busy periods and are relocated immediately to proper storage areas.
  • When you receive a vaccine shipment, open each box immediately and inspect the contents. Note the condition of the vaccine. Assure that the vaccines are cool to the touch.
  • Check your order against the invoice and the actual vaccines received. Check quantity, lot number and expiration dates of the vaccines. If there are any discrepancies contact the Customer Service Staff at 1-877-873-6247 immediately.
  • If any vaccine seems warm or you have any questions about the condition of the vaccine at the time of delivery, mark the vaccine "DO NOT USE" and return it to the refrigerator or freezer, whatever is appropriate, separated from other vaccines. Then, call the Customer Service Staff at 1-877-873-6247 for consultation. Never assume your vaccine is spoiled.
  • Do not place unopened shipments of vaccine in the refrigerator/freezer before examining the contents.

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Vaccine Storage & Handling

Controlling the spread of infectious diseases through immunization is one of medicine's most significant accomplishments. Vaccination is a cost-effective means of disease prevention that has already prevented millions from death and suffering caused by the many diseases that afflict humankind. Yet, with all our country's medical advancements and high technology, a mundane issue such as improper handling of vaccines play a significant role in the spread and anguish of preventable diseases. We must ensure that everyone is immunized with a vaccine whose potency is intact. Vaccine efficacy depends on vaccine quality control in the doctor's office. Only viable vaccine will protect your patients, and improper storage can cause vaccine to lose potency.

All personnel responsible for handling vaccines should be familiar with standard procedures designed to minimize the risk of vaccine failure. Although guidelines have been widely publicized, compliance in actual practice remains less than optimal. We tend to think of difficulty in maintaining the cold chain as a problem of developing nations; however, research has shown this is a concern in industrialized countries as well. There are three basic elements needed to assure that vaccines are handled properly: the right equipment, well-trained people and standard operating procedures.

To give your staff the basics, it is important that all staff read and understand the Storage and Handling Vaccine Guide. After reviewing the manual, staff should understand the implications of vaccine handling mistakes, be more familiar with the general vaccine storage rules, and take initiative to institute needed changes in routine office procedures to ensure vaccines do not loose their efficacy through mishandling or costly accidents.

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Accounting for Vaccine in Immunization Clinics

One of the most important steps you can take is to account for all vaccine received by your facility. This is called Vaccine Accountability. If your facility receives 100 doses of vaccine you should be able to account for all 100 doses. Disposal of any of these vaccines without proper documentation to the Immunization Branch will cause your facility to be unaccountable for vaccine. It is easy not to account for vaccine. A dropped vial, an unreported transfer, or a dose administered but not reported can all lead to poor accountability. The most important thing to remember is every dose must be counted in some format. In addition, transfers to and from other facilities must be documented and the Immunization Branch must be notified of the transfers to update the records.

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Adverse Events Reporting Systems

The Vaccine Adverse Event Reporting System is a cooperative program for vaccine safety of the Centers for Disease Control and Prevention (CDC) and the Food and Drug Administration (FDA). VAERS is a post-marketing safety surveillance program, collecting information about adverse events (possible side effects) that occur after the administration of US licensed vaccines.

VAERS collects and analyzes information from reports of adverse events following immunization. Since 1990, VAERS has received over 123,000 reports, most of which describe mild side effects such as fever. Very rarely, people experience serious adverse events following immunization. By monitoring such events, VAERS helps to identify any important new safety concerns and thereby assists in ensuring that the benefits of vaccines continue to be far greater than the risks.

Vaccine Adverse Event Reporting System

Note: All documents (pdf files) on this page also can be found on the Forms for Providers page.


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Last Updated: January 14, 2008

The purpose of this web site is both educational and informative.
Personal medical advice should be sought from your local health department or physician.

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